Thank you for choosing www.starryplex.com! We want you to be happy with your purchase. To ensure that you have a pleasant shopping experience, we have established the following refund terms:
Refund conditions:
Refund application period: You can apply for a refund within 14 days of receiving the product.
Product condition: Please ensure that the product is unused and in its original packaging. All accessories and manuals must be returned with the product.
Damaged or defective product: If the product you received is defective or damaged during transportation, please contact us immediately and we will provide you with a replacement or full refund, depending on the situation.
Refund process:
Contact customer service: Please contact customer service team using the contact information provided on our website and provide your order number and the reason for the refund.
Return instructions: Customer service will provide you with a return address and specific return instructions. Please follow the instructions to return the product.
Refund processing: Once we receive the returned product and confirm that it is eligible for a refund, we will process your refund as soon as possible. The money will be refunded to the original payment account, usually within 2 business days.
Disclaimer:
The following situations do not apply to the refund policy:
The product has been used or damaged (not a manufacturing defect).
Refunds are available for orders older than 14 days.
If you have any questions or need further information, please feel free to contact our customer service team. Thank you for your trust and support, we look forward to providing you with better service!